SHIPPING TERMS

SHIPPING & DELIVERY

All regular orders are processed upon receipt. We try our best to get orders out immediately but please allow 3-5 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.  Please note that shipping times are not related to processing times.

 

Wholesale Orders

STANDARD SHIPPING

Standard Shipping rates will vary based on package weight and distance. Rates will be shown during the checkout process prior to payment. Please allow 3-5 business days for processing unless stated differently on certain product descriptions, and 1-5 business days after processing for delivery (based on distance). 

 

INTERNATIONAL SHIPPING

International Shipping rates vary based on package weight and distance. Please allow 3-5 business days for processing and 5-20 business days for delivery, depending on your location. Please note there may be potential Customs processing time that may pose a delay in order tracking and delivery. We are not in control of the Customs processing time, and cannot predict the length this process may take. Customs & Import fees may apply to some international orders. These fees fluctuate by country and by order value, and we have no influence or control over them. The customer is responsible for all customs and / or import fees. By law, we cannot lower the invoice value or send the order as a gift.

 

 

INCORRECT SHIPPING INFORMATION

We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by the customer at the time the order is placed. If a package is returned to MYLASHXO due to an incorrect shipping address provided by the customer, then the customer will be responsible for the redelivery cost, please note that all original shipping costs are not refundable.

Customers are responsible for inputting the correct information for the order's billing and shipping address. Always double check your address for any mistakes or missing apartment numbers. Since we process all orders fairly quickly  any requests for address changes will not be guaranteed.  Undeliverable addresses include: missing PO Box Numbers, incomplete addresses, undeliverable addresses or return to sender.
Lastly, we are not responsible for any lost or stolen packages CONFIRMED TO BE DELIVERED to your address by the USPS. Please contact your local post office to file a claim and open up an investigation as soon as possible.